Short answer: the Refund Policy, Shipping Policy, and Terms of Service pages disagree on when the guarantee window starts, what condition returned bottles must be in, and how large a no-return partial refund is — real conflicts, documented rather than smoothed over.
Where the pages specifically disagree
- Start date — Refund & Shipping Policy say 60 days from order date; Terms of Service says 60 days from delivery date
- Bottle condition — Refund Policy requires empty or unopened; Shipping Policy allows empty, full, or partial
- Partial refund size — Refund Policy leaves the amount unspecified; Terms of Service states 30–40%, fee may apply
? Not confirmed: consistent refund terms. The Refund Policy, Shipping Policy, and Terms of Service disagree on the guarantee's start date, return condition, and partial-refund size.
Why documenting this matters more than resolving it
All three are the brand's own published pages, read in July 2026 — this site's role is naming the conflict clearly, not guessing which page is authoritative on your behalf.
💡 What to actually do: we recommend confirming your specific terms with support in writing — a direct, actionable response to a documented inconsistency, rather than assuming the most favorable version applies.
Why this level of disclosure is unusual
Most review sites simply repeat whatever guarantee language sounds best — actively comparing multiple policy pages against each other and reporting the discrepancies is a meaningfully more rigorous approach.
Get your terms in writing before ordering
A documented inconsistency, worth resolving directly.
Check Current Pricing60-day guarantee, terms vary by page