Short answer: get the guarantee terms in writing, given the documented disagreement across the brand's own policy pages — a direct, actionable recommendation stemming from a specific, confirmed inconsistency, not generic advice.
Why "in writing" specifically matters here
With three policy pages disagreeing on the guarantee's start date, return condition, and partial-refund size, a verbal assurance from support wouldn't resolve which version actually applies to your order.
What to request in writing before or after ordering
- The exact date your 60-day window starts — order date or delivery date
- What condition returned bottles need to be in for a full refund
- The exact partial-refund percentage if you don't return unused bottles
💡 Keep your order confirmation and any support correspondence — listed directly in this site's own usage guidance, in case you need to reference the terms later.
Why this step protects you regardless of the actual terms
Whether the terms turn out favorable or not, having them confirmed in writing gives you something concrete to reference if a dispute arises — a reasonable precaution given the documented inconsistency.
Request written guarantee terms today
A specific, necessary step before relying on any single page.
Check Current Pricing60-day guarantee, terms vary by page